# Free sample — Ops Leak Checklist (excerpt)
Score 1–5. Anything ≤2 = fix this week.

## A. Lead capture
| # | Check | Score |
|---|--------|-------|
| A1 | Form submits on mobile + desktop | |
| A2 | Confirmation says what happens next + when | |
| A3 | Every form maps to ONE destination | |
| A7 | You see a timestamp for every new lead within 5 min | |

## B. Who owns the lead?
| # | Check | Score |
|---|--------|-------|
| B1 | Named owner for new leads during business hours | |
| B2 | After-hours / weekend ownership defined | |

Full pack = complete checklist (capture → inbox → CRM → first touch → close) + CSV tracker + 5 scripts.